Do Customers Hate Getting Calls?
Think about how your field reps get trained to build their business … do you encourage them to call their contacts on a regular basis to check in and talk about a special that might be going on?
Over the past couple of years, we have conducted both formal and informal surveys of people who purchase products from independent agents for direct sales companies, and the number one most common feeling is that your customers hate getting phone calls from their reps. Hate is a strong word, yet that is the feeling most commonly shared when asked “Do you like it when your rep calls you?”
Encouraging your reps to call their contacts may actually be hurting their sales.
Our system blends the right combination of emails and phone calls, and ensures that each communication is relevant to the customer. Based on the best practices established by your leaders in the field, each communication is scripted to ensure it is well received by the customer.
Your customers no longer avoid your field reps, and sales and recruiting increase.
Our solution turns your Wishful Thinking into a Reality.